Support
Where to get help
Start with Troubleshooting — it lists every notice Cartless shows and what each one wants from you. Most tickets are there.
Free plugin
The support forum on wordpress.org. Threads are public, which means the next person with the same question finds the answer. Expect a reply within two working days.
The forum opens when the plugin is listed. Until then, email works for everyone.
Cartless Pro
Email support@getcartless.com from the address on your licence. Expect a reply within one working day. Include the funnel and, for a payment question, the order number — never a card number.
Cartless is built by one person. The reply times above are honest, not aspirational; a money bug on a live funnel jumps the queue.